Booking terms and conditions - tents and campervans
For campervans we ask for full payment when you book.
For tents we ask for full payment if your arrival date is within 2 weeks of booking; is over a Bank Holiday; or is for less than £60.
For all other bookings, it really helps us to keep our prices down and is much appreciated if you're able to make full payment when you book. If not, we ask a 50% deposit with the remaining balance due by 2 weeks before arrival.
Your booking is secure when paid for.
For cancellations made 10 or more days before arrival date -
If you need to cancel, you can choose to transfer your booking to another date this year (subject to availability) and there is no cost to do so. Alternatively you can ask for a refund, for which there is a £5 admin fee.
For cancellations made less than 10 days before arrival -
If we can re-let your pitch your payment will be refunded minus a £5 admin fee. If we can't re-let it, you will lose part or all of your payment. We have to be fair to our business about this but we won't be unfairly harsh to you.
It's not our policy to refund if you decide to arrive later or leave sooner than you had planned.
We recommend you take out travel cancellation insurance cover.
In the event of a national or local Covid-19 lockdown your booking is fully transferable to another date (subject to availability), or refundable minus a £5 admin fee.